Visitor

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1 Message

Sunday, February 15th, 2026 12:46 AM

I need full installation at my appointment tomarrow

I have a new customer appointment set for tomarrow. The house has no prior internet access. I will need a full set  up. 

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Selected Oldest First

Expert

 • 

116K Messages

10 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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2.1K Messages

10 hours ago

user_g3teqd thanks for using the Xfinity Community Forums page to reach out. I am happy to check on your upcoming appointment to ensure that you will have service full activated. Please send over a direct message with your full name and complete service address to get started.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message. 

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