Visitor
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1 Message
I need customer service
How do I talk to a human at xfinity. This is the worst experience ever. I had to replace my electrical meter and my electrical panel for my house I have no Internet because they had to disconnect the wire on the outside that went into the electrical meter panel I need someone to reconnect it so I can have Wi-Fi I can’t talk to anyone to explain what happened because all I get is rounded around that I have an outage [Edited: "Language"] I have an outage I need to talk to someone
XfinityJon
Official Employee
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1.3K Messages
5 hours ago
Good evening user_3b75d8. You have reached the right team. I will be happy to assist you further. I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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