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strykerzr350
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Rousing Reactor

Contributor

 • 

145 Messages

Monday, October 2nd, 2023 2:44 AM

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I need an XiD box but the plan builder won't let me do it

I need to add an additional TV box to my house but when the plan builder takes me to the completion page. It tells me that I need assistance adding the additional TV box.

I was wondering if I could do it here, instead of calling the number?

Question

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Updated 

1 year ago

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Accepted Solution

XfinityVictor

Official Employee

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854 Messages

1 year ago

Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

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strykerzr350

Contributor

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145 Messages

1 year ago

Hey all, I was wondering if I could continue the conversation we was having in our DMs? Since it's been awhile and it would be an unsolicited DM to you all if I continued it without permission. 

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XfinityEricB

Official Employee

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1.7K Messages

Hello @strykerzr350, and thanks for reaching back out. I would be happy to continue a previous conversation we had with you here. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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strykerzr350

Contributor

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145 Messages

1 year ago

Problem solved, thanks to all the CSRs that helped me out in this support ticket.

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