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user_nry0wn
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4 Messages

Saturday, February 1st, 2025 6:20 PM

I need an agent to call me now

Worse ever customer service from a service provider in the area my NOW service is not working for 20 days .  No one has contacted me m they said they are working on it nothing is done. Xfinity assistant most annoying and aggravating things I have dealt with useless agent no help does not resolve issues and does not connect to agent. I have wasted multiple hours trying to get a lice person to resolve issues. Nothing done. If you don't address this msg I am taking my business to different service provider .  

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1 month ago

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XfinityOrlandoM

Official Employee

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1.8K Messages

1 month ago

@user_nry0wn

 

Thanks for reaching out to us. To clarify are you having connection issues with your services or is there an activation issue with your Xfinity now services?

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user_nry0wn

4 Messages

Having connection issue with service. Don't have streaming for 15 days now 

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1 month ago

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user_nry0wn

4 Messages

I need a technician sent out to check if my Now service is working. I m paying for it but have no access this is fraud. Is Xfinity cheating their customer 

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1 month ago

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XfinityPaula

Official Employee

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1.3K Messages

Hello user_nry0wn. I'm sorry to read of the trouble you are having with access your services and the connection for the NOW services. If you are subscribed to NOW internet or NOW TV services support for these services is only available through the Xfinity Assistant.

I know how troubling it is to have a service not be able to use it, so I will try anything I can to help out, but we unfortunately do not have access to NOW accounts to troubleshoot, repair or assist with billing matters. Do you subscribe to NOW TV or NOW internet? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_nry0wn

4 Messages

@XfinityOrlandoM​ 

Yes Xfinity Now service. Even after changing the streaming box can't get any channels or shows. 

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1 month ago

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XfinityThomasC

Official Employee

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2.3K Messages

Hello, @user_nry0wn have you explored these options to get assistance with Xfinity NOW? 

Visit our NOW Support Center to find common solutions and self-help options, troubleshoot or manage your account and more. The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278.

Have a quick question? Ask Xfinity Assistant.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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