I need a tier 2 specialist

Question

I purchased a customer-owned modem, but the previous owner left it active on their account. I have the physical device and its MAC address, and I need a Tier 2 agent to forcefully remove it from the inactive account.

XfinityPaula · Answer

user_0i62gc Hello there! Thanks for creating the post for us on our Xfintiy Forums for help with having the modem removed from the previous account. You have come to the right place for help! I'm sorry that the system is causing an issue when trying to add the device to your account. What type of modem do you have?

Customer Service

user_0i62gc

I need a tier 2 specialist

XfinityPaula

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