1 Message
I need a tech to service my connection
I would like to be connected with someone who can service my internet connection. I am not receiving anywhere near the speeds I pay for.
Before you start with the typical run around nonsense. Yes, I have used the chat assistant. It can find no issues. Yes, I have restarted my modem/router. No effect. I do not have the "direct message" icon. I expect to be contacted in no less than 24 hours to schedule a technician to come and address this. Do not attempt any other solution.
EG
Expert
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110K Messages
11 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityTy
Official Employee
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376 Messages
11 months ago
Hello @user_bu8elh! Thank you for taking the time to reach out to our team of experts on Forums. I also appreciate that you have completed several troubleshooting steps on your end. I'm saddened to hear that none of the troubleshooting that you've completed resolved your issue, but you've definitely come to the right place for help! Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.
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