Thank you for reaching out to our team here. On this platform we are all part of the corporate digital care team, and we can assist you with any service issues. Can you send me a direct message with the full name and complete address for your service?
XfinityJohnG
Official Employee
•
2.1K Messages
7 hours ago
Thank you for reaching out to our team here. On this platform we are all part of the corporate digital care team, and we can assist you with any service issues. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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