Visitor
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1 Message
I need a tech out here, can we do that please?
I have been trying to schedule (and pay for) a service call to my address to help with determining what equipment I need for my new office.
We are also having connectivity issues with cameras and my car.
The app says all is great! But it is NOT.
I have gone through the huge PITA automated system and have managed to get rep at a call center overseas who schedules this service call... twice now.
This has happened TWICE and we are on our third try.
The first time the tech just did not show up. The second service call was cancelled via text with no explanation and a link back to the absolutely terrible automated system.
No. This is not customer service, this is a nightmare.
You should know that the customer experience is terrible and leaves us ALL very frustrated. This needs to change.
I AM TRYING TO PAY YOU MORE MONEY FOR MORE STUFF. I am trying to PAY for a PERSON to come HERE and HELP ME FIX MY ISSUE.
The automate system has not resolved my issues.
Xfinity installed the line to the house, Xfinity installed the line inside, and Xfinity installed the router.
I KNOW YOU CAN DO THIS.
As Yelp Elite, I plan on reviewing this experience for the 100,000+ people who use Yelp to evaluate their internet options in or area.
Currently my review is: Just don't. Product seems good but the customer service is a nightmare. (See above)
I honestly think the whole automated system is a wall meant to keep you getting paid while doing nothing for your customer. That will go in the review too.
This system puts desperate people in third world countries on the phone with you to use the same automated system that failed before. And this poor soul, who probably just wants to pay the rent, ends up reading scripts to me, listening to me complain, and scheduling service calls that end up cancelled with no reason.
What a messed up position to put your customers, and your contractors in.
Please prove me wrong, and have an American local person answer this complaint and get me a tech here so I can spend more money.
IS that really that difficult??
XfinityKrista
Official Employee
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1.5K Messages
2 years ago
Hello @user_374a66, thank you for taking the time to reach out on social media. I understand your concern with the appointments, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message
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