Hello, @user_jfxx3q! Thanks for taking the time to post in our Xfinity Community Forum about your equipment concerns. You've come to a great place for help! Our Digital Care Team is wonderful to work with because we are experts in all things related to your account, service(s), equipment, bill, and much more. We can also assist in setting up a Trouble Call (tech visit) if necessary. May I just have you elaborate a bit further on what's happening with your equipment, please?
I spent two hours chatting with a representative last week. A service person was scheduled to arrive on Saturday, April 19, 2025, between 2:00 and 4:00 PM. I cancelled my plans to be available for the tech. NO ONE EVER SHOWED UP OR CALLED- this is the second time we scheduled a service call, and we are still waiting. I have tried to call, but all I get is a person trying to sell me a service that I don't need. The customer service is horrible.
@user_jfxx3q Thank you for making us aware of your appointment issues via Forums. I would be more than happy to review your account to see what's going on with this new service call. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinitySara
Official Employee
•
1.7K Messages
9 days ago
Hello, @user_jfxx3q! Thanks for taking the time to post in our Xfinity Community Forum about your equipment concerns. You've come to a great place for help! Our Digital Care Team is wonderful to work with because we are experts in all things related to your account, service(s), equipment, bill, and much more. We can also assist in setting up a Trouble Call (tech visit) if necessary. May I just have you elaborate a bit further on what's happening with your equipment, please?
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