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user_57ba96
1st Topic

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3 Messages

Wednesday, July 12th, 2023 5:35 AM

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i need a return kit shipped to me to return equipment

I moved to the area that do not have  any xfinity store and i followed the instruction to create return label and that did not work for me.I talked to customer support and she was not able to help and she was so rude that i have to drive 250 miles to drop the equipment otherwise she will send it to collection for not paying the device. Is there any way i can get a return kit or i should assume that xfinity has worst customer service.

Thank you!!

Question

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Updated 

2 years ago

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EG

Expert

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111.4K Messages

2 years ago

The concern is not "Home Networking" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityJosephA

Official Employee

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1.8K Messages

2 years ago

Hello, @user_57ba96 you can also take the equipment to a UPS store. You can confirm this and get more details here. 

https://www.xfinity.com/support/articles/returning-your-equipment

(edited)

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user_57ba96

Visitor

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3 Messages

@XfinityJosephA​ 

I already followed the ups return instruction and do not  find option to print a return label as it does not show my equipment in "select a device' OPTION.So only option is getting the return kit or return label mailed to my new address. Can you please help on that?

2 years ago

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XfinityRichard

Official Employee

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2.1K Messages

Hi there, @user_57ba96 I'm very sorry for the trouble you are having getting a return label. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full service address so that I can assist you further?

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
I am an Official Xfinity Employee.
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2 years ago

0

user_57ba96

Visitor

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3 Messages

Thanks , sending DM soon.

2 years ago

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