I need a replacement modem but told to go to local Xfinity store.

Hello,

I have had 2 service calls and a 2-hour phone call that finally concluded with the decision of me getting a new modem. However, the agent on the phone suggested the quickest way to get a replacement modem was to take my modem to a local Xfinity store. I said that might be an option, but I would have to use an Uber and I have very limited mobility. He said my other option is to have a replacement modem sent to my residence, and then I could send my affected modem back. My modem still works but at 30-50Mbps daily. All this is in my account, but I don't to try and try to explain this to another agent for another 2 hours.

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XfinityRoberto

Official Employee

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1.9K Messages

1 year ago

Hi there @user_081c54. Thank you so much for taking your time in reaching out to us regarding your internet issues. You are in the right place and we are happy to assist you today.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

Let me know if you have any questions.

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user_081c54

I need a replacement modem but told to go to local Xfinity store.

XfinityRoberto

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