Visitor
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1 Message
I need a new router shipped to me.
My internet is not coming up despite troubleshooting. My router is very hot to the touch
Visitor
•
1 Message
My internet is not coming up despite troubleshooting. My router is very hot to the touch
EG
Expert
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119.2K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKam
Official Employee
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287 Messages
3 hours ago
@user_ayypod Thank you for taking the time to reach out, I understand your internet is not coming up, can you tell me if you've tried troubleshooting through our Xfinity App? is the modem installed in the original outlet? any blinking lights?
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EG
Expert
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119.2K Messages
1 hour ago
@user_ayypod
It's a potential fire hazard ! Get it swapped out no matter what.
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