I need a new router shipped to me.

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

@user_ayypod Thank you for taking the time to reach out, I understand your internet is not coming up, can you tell me if you've tried troubleshooting through our Xfinity App? is the modem installed in the original outlet? any blinking lights?

@user_ayypod 

It's a potential fire hazard ! Get it swapped out no matter what.