Visitor
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1 Message
I need a new gateway HELP
I need a new internet gateway. I work from home and the poor quality of my connection is causing frustrations while I'm on meetings at work. The xfinity assistant told me I needed one but I never got an option to order one. This is hurting me at work HELP
XfinityEmilyB
Official Employee
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2K Messages
26 days ago
@user_4amnab Welcome to our community forum! Thank you for letting us know about the connection quality so we can work with you until we find a resolution. I appreciate you troubleshooting through the Xfinity app before reaching out. It's such a helpful tool :).
You can find your nearest Xfinity Service Center here and be sure to use that link to schedule an appointment to save time waiting in line. They'll be happy to swap your modem. How does that sound to you?
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