Visitor
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1 Message
I need a new exterior coaxial cable run
Hello,
I recently purchased and moved into a home that has Xfinity service, but the coaxial run from the grey Xfinity "box" outside my home into my home is old and the signal is very weak. I have no other coaxial access points in my home (in other words, I only have one point of cable access in the entire house). I would like to request an exterior cable run from the Xfinity box to two rooms in my home. Who should I contact to make this request?
Thank you!
Accepted Solution
CCLamont
Problem Solver
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519 Messages
2 years ago
Hey @BCJ_502 I appreciate you taking time to send us a message on our Xfinity Forums page for assistance. I know it is important to have TV viewable in all rooms in your home. You are in good hands and I would love to help and see what we can do to get line ran to those two rooms.
Could you please send our team a direct message with your full name and full address?
Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9r for an example.
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