Visitor
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1 Message
I need a manager
I have been attempting to order a replacement cable box for over 3 days, I have made multiple trips to the local store and they are worthless, I have been on multiple different chats over multiple days, the first agent was supposed to order me 2 4K boxes and only ordered me one, now my existing 2nd box does not work, I have been disconnected from chat 8+ times, the service change acknowledgment system was not working yesterday, I was on chat with 4 people today and kept getting disconnected, tried again later and was connected to 3 different live agents but not one responded to me, I just want to get a replacement 4k cable box so I can use my services that I am paying for, I don’t understand why that is so difficult and this is taking up multiple hours of my time
XfinityAmira
Official Employee
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4.8K Messages
4 hours ago
Hi Dogslax22! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us, and I am sorry to hear about the complications you've experienced trying to order two 4K Cable boxes. Please know my team is here to help and can absolutely get these successfully ordered for you. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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117.7K Messages
3 hours ago
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.
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