Hello! Thank you for reaching out today! I am just the person to help you in resolving any questions or concerns with your account. As a single mom I understand that sometimes we all need a bit of extra time to make a payment to a bill. Have you followed the link: https://www.xfinity.com/support/articles/set-up-payment-arrangement to set up an arrangement if the account is eligible? @Jaxthagoat
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary - Click the "Direct Message" icon (upper right corner of this page) - Click the "New message" (pencil and paper) icon - Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list - Type your message in the text area near the bottom of the window - Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDena
Official Employee
•
3.9K Messages
5 hours ago
Hello! Thank you for reaching out today! I am just the person to help you in resolving any questions or concerns with your account. As a single mom I understand that sometimes we all need a bit of extra time to make a payment to a bill. Have you followed the link: https://www.xfinity.com/support/articles/set-up-payment-arrangement to set up an arrangement if the account is eligible? @Jaxthagoat
2
0