1 Message
I need a live agent
I moved and tried doing self install for my services of internet and cable. I connected everything last Monday night and internet was fine. We woke up Tuesday with no internet. I tried calling and no live person to talk to. So got on chat. The representative wants to SELL/UPGRADE our plan but does not care to resolve the issue. I was told I would have internet within 24 hours and today is Thursday and NOTHING. I got on chat again and after 2 hours the representative convinced me to upgrade but has still not connected my internet. She said she was transferring me to someone that could help. I have had 3 more agents come online and say "Welcome back. That they will go see where they ca pick up". I have not left the chat. It has now been more than 2 hours and am still being given the run a round. I cannot get a live person. How can I click on any link without internet????? I blows me away Xfinity has such poor customer service. If I don't get this resolved in the next few minutes I am switching to AT&T. They would love my business.
EG
Expert
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110K Messages
7 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJamesC
Official Employee
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2.1K Messages
7 months ago
Greetings, @user_pesydg! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues after activating your new service, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_y0linv
1 Message
7 months ago
This is typical [Edited: "Language"] customer service with this company. They can get away with it because we have very limited choices. They leave me angry every time I try to deal with them.
(edited)
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