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user_s9lh3b
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Friday, January 17th, 2025 7:38 PM

I need a live agent to call me

I need a live agent to call me regarding my subscriptions 

it’s been over a year since I have been able to utilize my subscription to hbo max 

I have reached out about this numerous times and the issue has not been rectified. 
I think some compensation is in order 

Question

 • 

Updated 

18 days ago

59

1

0

XfinityThomasD

Official Employee

 • 

1.2K Messages

4 months ago

 

user_s9lh3b Thanks for posting on our Forums. My team can look further into what has been tried and what we have available to get this working properly for you, or even removing the subscription if you'd like. Please send our team a direct message with your full name and address.
 
To send a Direct Message:

 

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

3

0

user_ar2qnf

Visitor

 • 

2 Messages

@XfinitypThomasD​ please call [Edited: "Personal Information"] my name is joe [Edited: "Personal Information"]

(edited)

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18 days ago

0

user_ar2qnf

Visitor

 • 

2 Messages

call me [Edited: "Personal Information"]

(edited)

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18 days ago

0

XfinityJon

Official Employee

 • 

89 Messages

Good afternoon user_ar2qnf! We are certainly more than happy to assist you with your subscription issues. We do want to ensure we get your concerns taken care of. In an effort to keep you and your information safe, we do not allow private information to be shared. If you could reach out with more information we would be glad to help you out with your concern. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
  • An "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window and press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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18 days ago

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