user_dcepze, Hi there! Thanks for taking the time out of your Saturday to reach out. I’m glad you asked ahead of time, especially with construction planning involved.
Relocating a cable pedestal or utility box due to driveway construction is possible, but it does require coordination with the construction field team, since these pedestals are part of the outside network infrastructure. You've come to the right spot. We are a team of experts who specialize in resolving pedestal relocation requests such as this over social media. We can help. Here’s how the process typically works:
A site review is needed to assess the current pedestal location and the proposed new placement. This visit costs $100 and is non-refundable
The request is routed to the construction/engineering team, not the standard home service
Depending on scope, permits, easements, or local approvals may be required
Once approved, the team schedules the relocation work
How does this sound so far?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Thank you for reaching out here with your question. There can be one time charges incurred for those types of construction work. You would be informed ahead of time if there are any costs associated with moving that pole.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
I can assist you with that request right from here. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your account. In order to send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
user_dcepze
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