2 Messages
I need a 4K cable box
Hello- I got a new 4K TV but my OLD X1 cable box does not support 4K. I think that means that in order to take advantage of 4K I need Comcast to send me an XG1v4 box because I do not have an xfinity gateway. Can someone from Customer Support help me with that?
XfinityMartyR
Official Employee
•
2K Messages
1 year ago
Hello, @V8Avenger. Thank you for reaching out to our Community Forums. You are correct, you will need a Xfinity X1 XG1v4 TV box in order to watch available 4K programing from Comcast. We would be more than happy to have one shipped out to you. Please send us a direct message.
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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