Contributor
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19 Messages
I must be crazy to stay on Comcast
I just got a notice saying my bill will go up...even though I have a 2 year deal. I got quotes from Metronet, USMobile, and youtubeTV. I can pay 199.38/mo for all that, and double the speed on Metronet(500mpbs), and get unlimited phone on USMobile(where I don't get unlimited on my phones with Xfinity Mobile). My Xfinity bill now is 244.12/mo for an internet/preferred cable/phone. Come the January rate increase, I'll be able to save myself over 50 dollars per month just switching to twice the speed on Metronet and going with USMobile and youtubeTV. RARELY do I even get 100mbps at home unless Xfinity jacks it up out of mercy. Today I go a blazing 200mpbs but that won't last long. It will be soon back to less than 100. My neighors went with Metronet and I always get blazing speeds when I am over there. They say it is consistent and didn't look back after leaving Xfinity. I've had good service with Xfinity, but more than 50 dollars per month is a whopper of a savings for me.
XfinityRaul
Official Employee
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1.9K Messages
2 years ago
Good morning, @Frustration-1. I sincerely apologize for the inconvenience this billing concern and internet speeds are causing you. I'd be more than happy to review your account to see how we can take care of both of these issues today. We would hate to lose you as a customer over something I'm sure we can fix.
In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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XfinityRaul
Official Employee
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1.9K Messages
2 years ago
Thanks for sharing your billing and service concerns with me. I completely understand your frustration especially when you signed a 2 year contract. I appreciate the opportunity to help figure out what's going on with your bill and we can then troubleshoot your internet service.
May I please have your first and last name including your full service address?
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Frustration-1
Contributor
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19 Messages
2 years ago
Comcast service is now like the old scam from printer companies selling the inkjet color toners. They can give almost free service, aka a free printer, you just have to pay the never ending increases(even outside your deals) for the equipment and "sportsball" fee increases. They can make a fortune on those alone.
(edited)
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