Visitor
•
1 Message
I moved out of US and would like to Cancel my service
I moved out of US and request you to cancel my Xfinity services. Please share an email address where we can send an email with details for cancelling the services.
I tried from the Xfinity App but the Assistant keeps asking me to talk to representative which I cannot as I cannot receive US calls here.
[Edited: "Personal Information"]
EG
Expert
•
119.9K Messages
16 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityDemetrise
Official Employee
•
369 Messages
16 days ago
Hi there @user_dfhp2d Thank you so much for reaching out on our Xfinity Community Forum about cancelling your service. We'll hate to lose you as a valued Xfinity customer, but I'll be happy to assist. To get started, follow the steps below to send a direct message.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
0
0