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10/01/2026 11:53 PM

I moved and activated service at a new address and now I cannot activate Peacock Premium

I moved and activated service at a new address and now I cannot activate Peacock Premium.

I have Peacock Premium included with my Xfinity service.

I go to the Streaming subscriptions page and click the Activate button for Peacock Premium and receive the following error message on the Peacock page:

Your Xfinity account is already linked to another Peacock account. Here’s How to Find It

PPG_0017_5a09d09

The Link to find the account leads to another page that asks to check all of my email addresses.  It also provides a link to and "Account Finder".  I can't use that tool since it requires payment information or a billing number.

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Official Employee

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1.1K Messages

10 hours ago

Hello there @user_vyw8az, can you share with me the error you are receiving?

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