Skip to main content
user_3b9wio
1st Topic

Visitor

 • 

3 Messages

Monday, July 6th, 2026 1:59 AM

I missed my 90-day peacock activation window since I was not aware of it. How do I still activate it?

I don't see any option to activate my peacock subscription in my xfinity account

Question

 • 

Updated 

2 hours ago

12

1

0

Oldest First
Selected Oldest First
XfinityAlyssaA

Official Employee

 • 

2.8K Messages

3 hours ago

Good evening, and thank you for reaching out on our Community Forums regarding your Peacock activation concerns @user_3b9wio, we appreciate it.

 

I see that you mentioned you’re not receiving the option to activate your Peacock subscription and believe you may have missed the 90-day activation window. Is that correct?

 

To help us better understand the situation, can you please confirm whether your Peacock subscription is included with a Gig Internet plan or higher? If so, approximately when did you sign up for that plan?

 

Once we have that information, we’ll be happy to determine the best next steps and see how we can assist further.

3

0

XfinityAlyssaA

Official Employee

 • 

2.8K Messages

Ok, thank you for the screenshot and for confirming that information @user_3b9wio, we appreciate it.

 

Since the 90-day activation window has been missed, we’ll need to submit a ticket to our Advanced Repair team to help resolve the Peacock activation issue.

 

To get started, could you please send us a direct message with your first and last name, along with the service address on the account? Once we have that information, we’ll be happy to get the ticket submitted for you.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Messaging" icon
  • Click the "Start New Conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

3 hours ago

0

user_3b9wio

Visitor

 • 

3 Messages

Thank you! I have sent you a private message with my details. Will I be contacted for the resolution of the issue?

Like

Reply

2 hours ago

0

forum icon

New to the Community?

Start Here