I made a change to my account online.

I have not received the confirmation email yet. I first went into to change my plan, but I was not able to remove HBOMax. I did not give me the option. I started over and cancelled HBOMax first. Xfinity only offers the standard plan, this is why I cancelled. I did receive that confirmation email for the cancellation. I went back in again and I was able to change my TV plan from Ultimate to the 185+channel Premium plan. Got all the way through the process, it told to wait a minute as it processed and then provided a confirmation #. I can provide that if needed. 

Okay I appreciate the additional context! In that case I can definitely take a look at the account for you to confirm if any changes had been made 👍 Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Thank you. I sent a direct message to Xfinity Support as requested.