Hello user_pjy9ro thank you so much for reaching gout here via our Xfinity Forums!
If you lost your Xfinity Mobile phone, immediately suspend service via the Xfinity app or website
Suspend Xfinity Mobile service through your Xfinity Mobile account online
Follow the steps below to suspend your Xfinity Mobile service for up to 14 days through your Xfinity Mobile account online:
Sign in to your Xfinity Mobile account and visit the Devices tab. Select the device that’s lost or stolen. Select the Learn More button beneath Suspend this line. To proceed, select Suspend Line. You’ll receive a confirmation email when service is suspended.
XfinityAlfonso
Official Employee
•
2.3K Messages
4 hours ago
Hello user_pjy9ro thank you so much for reaching gout here via our Xfinity Forums!
If you lost your Xfinity Mobile phone, immediately suspend service via the Xfinity app or website
Suspend Xfinity Mobile service through your Xfinity Mobile account online
Follow the steps below to suspend your Xfinity Mobile service for up to 14 days through your Xfinity Mobile account online:
Sign in to your Xfinity Mobile account and visit the Devices tab.
Select the device that’s lost or stolen.
Select the Learn More button beneath Suspend this line.
To proceed, select Suspend Line.
You’ll receive a confirmation email when service is suspended.
What should I do if my Xfinity Mobile device is lost or stolen?
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