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Nash298
1st Topic

Visitor

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1 Message

Sunday, July 13th, 2025

I like to cancel my services without the need of calling

Trying to simply cancel my services without being asked why and being pressured in staying as a loyal customer.

Question

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Updated 

21 days ago

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XfinityMatthew

Official Employee

 • 

1K Messages

3 months ago

Hello Nash298, Obviously we would hate to lose you if there is anything we could do to keep you. But if you want to set up a disconnection we can help facilitate that for you. Please send a direct message with your full name and the service address to get started. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

 

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user_i7qpm5

Visitor

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1 Message

I had to go to my bank and stop-payment to Xfinity 'cause I could not get anybody to cancel my subscription. I'd get to the last one. We're gonna transfer you to a person now and then the next thing would be due to technical difficulty, we cannot complete your call. Went on for two weeks. Worst, the worst. The worst at providing support. What a terrible, terrible online experience for a Internet provider.

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21 days ago

XfinityThomasA

Official Employee

 • 

2.9K Messages

 

Hello, user_i7qpm5. Thank you so much for sharing your feedback and for being part of the Xfinity Forums community. This is not the experience we want for anyone. Please know that our team is here and ready to help. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.


Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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21 days ago

0

user_urvxr2

Visitor

 • 

1 Message

I am also trying to cancel and I cannot get a callback until the 7th (5 days from now). I will also use a stop-payment with my bank to insure no further charges. Been with Xfinity for nine years. No more. 

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21 days ago

0

XfinityThomasA

Official Employee

 • 

2.9K Messages

 

user_urvxr2 - This is not the experience we want and our team can help with all things Xfinity right here! We'd appricate the oppurnity to chat. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.


Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

21 days ago

0

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