Visitor
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1 Message
I like to cancel my services without the need of calling
Trying to simply cancel my services without being asked why and being pressured in staying as a loyal customer.
Visitor
•
1 Message
Trying to simply cancel my services without being asked why and being pressured in staying as a loyal customer.
XfinityMatthew
Official Employee
•
417 Messages
3 days ago
Hello Nash298, Obviously we would hate to lose you if there is anything we could do to keep you. But if you want to set up a disconnection we can help facilitate that for you. Please send a direct message with your full name and the service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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