I keep getting transferred - it's been 5 different agents and 1.5 hours and still no answer

Moved to Customer Service as this is not Guidelines related.

@user_7h5ii1

We do apologize for any inconvenience, I will be happy to assit you with the billing concerns. Go ahead and send me a direct message including your first and last name and complete service address

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

It has been 2 months, 3 phone calls, and 10 chat agents. Still haven't gotten the full refund I was promised repeatedly. They "escalated" to the credit resolution team who denied my refund. I have everything in writing. It's honestly impressive how hard Xfinity works at providing the worst customer experience of any company I've had the misfortune of dealing with. I wish I had any other option, but they're the only non Cellular internet provider to my building.