I Keep Getting Texts Asking Me To Return Equipment - I Used My Own Equipment, There's Nothng To Return

user_4490b5 Hello and thank you for reaching out via our Xfinity Community Forums. I understand how frustrating it is to receive repeated text messages about returning equipment when you know you used your own gear. You're right, if you're using your own modem and router, you shouldn't have anything to return, and the empty return page certainly supports that! I'd love to look into this on our end and make sure those automated texts stop immediately, and that your account is correctly noted as having no equipment to return so you don't receive any unexpected fees.

 

To help me clear this up for you, please send me a Direct Message with your full name and service address as it appears on your account. Once I have that information, I can check the equipment records and resolve the notification issue.

 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

Thanks for bringing this to our attention! I'm here to help.