Visitor
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1 Message
I keep getting asked by Xfinity to return equipments. I have already returned all equipment not presently in use.
I have returned all equipment owed to Xfinity at the time and at the Xfinity store where got new replacements. They keep sending me requests to return equipment that I’ve already given to them. How can I make them know this?
XfinityRichard
Official Employee
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2.7K Messages
1 hour ago
Hi there, @willisindy ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for that inconvenience, I know how frustrating it is to be told to return equipment that you already did. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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