1 Message
I just want the internet I havent even received cable boxes to even watch tv its a hassle and chewing me out financially
As I do not see any way to remove the service on my end, I need help in either canceling my plan with the package deal and starting a new plan with just Superfast Internet, or removing the TV service and keeping my Internet plan with the help of an Xfinity Employee. After looking at some other posts it seems that Direct Messaging is most likely the way to go from here, but I needed to make my first post before I had access to that, so this is my initial request for help. Thanks!
XfinityThomasA
Official Employee
•
2.6K Messages
2 years ago
You have reached the right team for help, @user_53ecdf! We can work together and lock in your plan change. Please send a direct chat message with your full name and complete service address to “Xfinity Support” by clicking on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
And as a quick reminder, you can customize your plan and even find tools for support online in My Account. Thank you!
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