3 Messages
I just ordered Internet with self-installation, what next?
Hello,
I just ordered Internet with self-installation, and received an email confimation like this:
Your equipment information
Account: ending in xxxx
Shipping Address:
If you ordered a Getting Started Kit, we'll send an additional email to let you know when your equipment has shipped.
Since I am using my own modem, what is supposed to ship to me? Also, when will be my frist service date?
Thanks!
Tom
Accepted Solution
XfinityRaf
Official Employee
•
937 Messages
2 years ago
Hi @user_4b0f90. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this for you.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
•
110.6K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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