I just need our internet resumed.

We turned off the internet at a summer cottage and summer has returned. We just want to resume service. Why is this so hard? This error message has been here for weeks. Called and finally got a hold of someone who cared. They had to send me to another department. That person picked up the phone, said something like "use the chat" and then hung up.  Three hours trying to fix this this morning. You can't be an "only internet interaction" company if your IT is broke.

Oh, and fire whoever made the worst chatbot known to humankind call XfinityAssistant. In fact, fire anyone who has ever uttered that word without irony and giggling.