U

Visitor

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2 Messages

Saturday, May 24th, 2025 3:06 PM

I just need assistance

This is the most backwards way of being able to talk to an agent. I just need some assistance with getting my service restored until Thursday.

Official Employee

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1.7K Messages

3 days ago

Thank you so much for taking the time to reach out to us. Our Forums are designed to help through public post and show the steps for a resolution on your concern so that it may help others that may be facing the same issue. Do you currently have your account on a Seasonal Convenience Plan? 

Visitor

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2 Messages

@XfinityEva​ I do not

Official Employee

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1.7K Messages

Thank you, we can help with other scenarios as well. Please make sure to include your full name and service address via direct message. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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