Visitor
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3 Messages
I just moved and Comcast thinks my new residential address is a business address and it is not
going on nearly 1 month without service, every agent on phone seems to update the open ticket on my account without doing anything productive or offering a solution other than 'i don't know'
CCBrandon1
Problem Solver
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770 Messages
4 years ago
Hello. Thank you for reaching out for help with your service at your home. I hope the move went smooth. I can understand the need to be connected right away, and I can help! It sounds like a servicability concern, and a ticket has been open already. That is great, and I will be happy to take a look into what the hold up could be. Send me a private message to begin.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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