Visitor
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2 Messages
I just had a technician here but he didn't do anything
I saw a neighbor pulling white cable wire from the side of the house and nearly darkness of night around 8:30 p.m. I asked what he was doing but he didn't answer me I just had a technician here but all he said that that my internet was fine that's not what I was asking how come he couldn't tell with the box and it's wide open the neighbor had cut the lock off because it was only locked together with a tie erap
XfinityJon
Official Employee
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1.5K Messages
3 hours ago
Good afternoon user_c8uukr. I do have a couple questions to help me better understand. Is the lock box on a single family home, or a multifamily home? Is the box still currently open at this time? You stated service is not currently impacted, is that correct?
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user_c8uukr
Visitor
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2 Messages
3 hours ago
I'm not sure if I'm following this correct yeah the box is still wide open the technician didn't say anything only that my internet was good I wasn't asking that the neighbor was pulling the white cable from upstairs I don't know it's a poor family two on each side my internet was never impacted
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