Visitor
•
1 Message
I just got scammed from directly inside Xfinity Assistant chat
I received this link when talking to an agent in the legitimate Xfinity chat application. It asked for my ssn and bd. I called Comcast security and confirmed it is a phishing attack.
"""
Your personalized secure data link is https://iguard-po-1pp.slb.comcast.com:9443/ui?.....
Please use this link to our secure information site to safely enter the requested information. I'll be available if you have any questions throughout the process.
"""
This is unbelievably terrifying.
XfinityRaul
Official Employee
•
3K Messages
3 months ago
@user_tir2eu I appreciate you making us aware of this fraudulent experience you recently had. Our Customer Security Assurance team will definitely be able to help you with this. You can file a report by visiting this link https://spa.xfinity.com/help/network-abuse?faq=report-online-harassment.
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user_6s0kc8
Visitor
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2 Messages
10 hours ago
I have HBO Max and am being charged for it. We starting watching a series last night got through 5 episodes before going to bed. We try to continue watching and the screen says Pick up where you left off. We click on it and I’m asked all these questions. I follow all the steps. Nope. Refresh boxes, Nope. Start all over again and chat either says our account doesn’t exist or there is a problem and come back later. I’ve signed and out more times than I can count. It’s been almost an hour and we are still not getting in. This is ridiculous for $351.47 a month.
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