I Just Don't Get It
I have been with Comcast since 2001. I am fighting throat cancer and My internet is essential to my living. For the last 3 months my internet goes out. I Have called 20 times in the last 3 months and they PROMISE to fix it. Recently, I was sent a new modem, and when the problem continued, I was told that they sent me a modem that isn't good for the plan I have. Now they want to send me out a new one!
I have begged your customer serice and technical people to fix that problem before the OUTAGE kills me. But it's always hang on.. someone will call you. I spent 4 hours on the phone yesterday trying to fix this situaion.
I run a promotion company with BIG offices in Jacksonville Florida, Georgia, New England and Carolina. And I would like to know if this is how you treat your LOYAL CUSTOMERS. Caue every time I call they tell me thank you for being a LOYAL CUSTOMER. ANd the internet still goes out!
I just don't get it!
Can anyone help me?