@user_vwl8br We can definitely look into this with you. Please send us a direct message with your full name and service address. Please include any ticket or tracking information you have as well.
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Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
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XfinityEva
Official Employee
•
1.7K Messages
2 years ago
@user_vwl8br We can definitely look into this with you. Please send us a direct message with your full name and service address. Please include any ticket or tracking information you have as well.
To send a direct message:
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