Visitor
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4 Messages
I have waited 6 months for a repair to my fiber cable
This problem started in Sept of 2025. Every time the contractor commutes to coming the do not show up. I have spend countless hours trying to break through the process. How can I get a direct contact at Xfinity that can help me?
EG
Expert
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117.8K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlfonso
Official Employee
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2.6K Messages
4 hours ago
Hello user_7xj5hq thanks so much for taking the time to reach out here on our Xfinity Forums regarding your fiber installation concerns. We'd love to help fully resolve this and provide as much information as possible about the current job status.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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user_7xj5hq
Visitor
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4 Messages
2 hours ago
I don’t see a chat bubble or pen and paper
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