I have waited 6 months for a repair to my fiber cable

Is this a private conversation? How do i communicate my frustration without revealing myself to the public. My current ticket number is [Edited: "Personal Information"] and I am told a contractor will be here Thursday May 7th. I have zero confidence that the contractor will arrive. I have had many, many assurances from your customer service team since Sept of 2025 but the contractor never comes to complete the job. My yard has had utility flags since last Oct. The utility marking company must have been here 6 different times but the contractor never comes. How can we get this resolved?

We are still on the public side of the Forums, but we did provide instructions for you to create a new private conversation, so that we can collect those account details securely. Based on your descriptions, it sounds like we've been working on this for some time, so I'm confident that we'll be able to link up with the local leaders who have responsibility on this. 

Please follow these instructions below to send us a private message: 

- Click the chat icon[text bubble] in the upper right corner of the page

- Click on the pen and paper icon

Then enter “Xfinity Support” in the “To” section and draft your initial message to us. Please include your name and address so that we can find your account as quickly as possible. 

I do not see a bubble or text box to start a private chat

Oh no, I am sorry @user_7xj5hq! I would recommend clearing your browser cache and cookies, and then log back into the Xfinity Forums. Please let us know if the bubble is available and send us a DM. 

You must be signed in with your Forums ID/password in order to send direct messages. This article has an example of what everything should look like. 

https://comca.st/2Uwyujs