Visitor
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1 Message
I have the wrong upload speed for my plan and it shows an outdated speed
"I have a 300 Mbps plan in a mid-split area with an approved Arris G20 retail modem. My download is perfect at 330 Mbps on Ethernet, but my upload is stuck at 8-10 Mbps. My account profile is incorrectly showing a legacy 35 Mbps tier instead of the upgraded 100 Mbps tier. A ticket was submitted a month ago but nothing changed. I need a Digital Care Team member to manually fix my account rate codes and re-provision my boot file."
XfinityJeffB
Official Employee
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827 Messages
55 minutes ago
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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