Contributor
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32 Messages
I have the wrong Netflix account linked to my account
My stepson’s Netflix account is linked to my Xfinity account, but he no longer lives with us, and it won’t let me switch. Netflix is included with our package.
Contributor
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32 Messages
My stepson’s Netflix account is linked to my Xfinity account, but he no longer lives with us, and it won’t let me switch. Netflix is included with our package.
CCValerie
Official Employee
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974 Messages
3 years ago
Hi there, @Notgettingmymai, thank you for taking the time to reach out to us through our Xfinity Forums. I understand the incorrect Netflix account was linked to your Xfinity account. Please rest assure you have reached the right team for assistance. To get started, please send us a direct message with your full name and service address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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