Visitor
•
1 Message
I have the $10 unlimited pass for Xfinity Wi-Fi just for the hot spots I can't get a to talk to anybody I need help
I paid for the hotspot reluctantly again this month due to spotty coverage and unstable service I need to talk to someone a human now. It won't let me sign in because I don't have an email because I'm just the $10 pass I can't call the phone number I need the signal to be strong like it was the first month I had it why did y'all move it over 100 ft it used to work in my whole house now just barely by 1 wall. Unacceptable.
XfinityRay
Official Employee
•
4.4K Messages
14 hours ago
Hi there, @Mitivi071! I am sorry to hear you are not having stable service as you used to. The modem that provides the hotspot may be having a service issue or it may have moved some since you are getting a difference in coverage now. We do not have have access to the NOW WiFi Pass accounts here. You can reach the dedicated team in the Xfinity Assistant chat, https://www.xfinity.com/xfinityassistant/?intent=inva.chat?vaderIntent=NOW_WiFiPass. They would be able to look further into this with you.
0
0