I have the $10 unlimited pass for Xfinity Wi-Fi just for the hot spots I can't get a to talk to anybody I need help

I paid for the hotspot reluctantly again this month due to spotty coverage and unstable  service I need to talk to someone a human now. It won't let me sign in because I don't have an email because I'm just the $10 pass I can't call the phone number I need the signal to be strong like it was the first month I had it why did y'all move it over 100 ft it used to work in my whole house now just barely by 1 wall. Unacceptable.