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Chronically_Bad_Service
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Wednesday, October 25th, 2023 9:23 PM

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I have some arbitrary limit of 5 devices on my mobile account - I guess I need to go back to VERIZON.

I have some arbitrary limit of 5 devices on my mobile account and I just bought an Apple Watch that Xfinity won't add to my plan because I already have 5 devices connected for the family members. I've been told to "wait a few months" for over a year now, and even after a YEAR and EXCELLENT credit and perfect payment history...  no relief.  I was told today that there is NO WAY to add a new Apple Watch to my account.  Xfinity won't support it for me.

What kind of company is this???  Guess I need to go back to Verizon as it's my ONLY OPTION!!!

Question

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Updated 

2 years ago

106

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XfinityJoshuaG

Official Employee

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331 Messages

2 years ago

@Chronically_Bad_Service So sorry to hear that. Our max number of lines is dependent upon a number of factors and some accounts are limited, in this case, it sounds like you're limited to 5.

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Chronically_Bad_Service

5 Messages

@XfinityJoshuaG​ I have.a credit score of 820 and a spotless payment record... so what you're saying is "tough luck, go back to Verizon if you don't like it", am I right?  This is the kind of Customer Service attitude I'm learning to expect from Xfinity.

2 years ago

0

XfinityAmandaB

Official Employee

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2.2K Messages

Not at all, this information is based on the general information available on our Xfinity mobile site. We're not able to access your Xfinity Mobile account here but our Xfinity Mobile Team are experts at what they do, and I know they would be able to get you the help you need. You can reach our Xfinity Mobile Team via call, text message, or chat. Call or Text: 1 (888) 936-4968 or [Chat with a Specialist](https://www.xfinity.com/xfinityassistant/?channel=xMobile)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Chronically_Bad_Service

5 Messages

I've spent the past THIRTEEN MONTHS trying to do this with customer support.  It ALL STINKS!!!!  No one can do ANYTHING!!!

2 years ago

0

XfinityAmandaB

Official Employee

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2.2K Messages

Since we do have limited access to any of you mobile details here I would be happy to make sure one of our mobile support team can assist you directly if you would like to ensure all options are exhausted on our end. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Chronically_Bad_Service

5 Messages

This is the most hopeless customer support...  I need to speak to someone in the US who can actually assist me.

2 years ago

0

Chronically_Bad_Service

5 Messages

2 years ago

XFINITY lacks any type of serious escalation in matters that require a higher level of support - it's honestly the WORST CUSTOMER SERVICE I have ever encountered in my life.  We used to think going to the DMV was bad, dealing with the USPS was awful... none of it compares with how badly XFINITY treats their paying customers who have a customer service or account issue.  HOPELESS!!!!

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