Visitor

 • 

1 Message

Friday, April 17th, 2026 3:30 AM

I have reported my neighbor tapping into my line

I have reported my neighbor had tapped into my line approximately a month ago March 26. In August of 2025 lighting struck my residence and router blew up. Xfinity came out and ran a new line to my house. Young man stated then he removed all Xtra wiring in box and that are house was only one on xfinity. Since then there is a red line coming into box and alot of orange cabel connected going to my neighbors house.

Oldest First
Selected Oldest First

Expert

 • 

117.4K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

3.4K Messages

1 hour ago

 

user_m8lcft - Hello, and welcome to the Xfinity Forums! We’re glad you reached out. I understand how concerning it can feel if something doesn’t seem quite right. Let’s take a closer look together and see what might be going on. Do you suspect your neighbor stealing your electricity? 

 

forum icon

New to the Community?

Start Here