I have received a cancellation request email but I didn't do it.

Question

I received an email about a cancellation request, but I never made a request. Without me authorizing it from my end, my services are cancelled and I lost my student discount when trying to reactivate the services for no fault of mine.

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Customer Service

user_9ysv8w

I have received a cancellation request email but I didn't do it.

I received an email about a cancellation request, but I never made a request. Without me authorizing it from my end, my services are cancelled and I lost my student discount when trying to reactivate the services for no fault of mine.

EG

New to the Community?