2 Messages
I have proof and they don't care!
I have screenshot and proof because I know how terrible their service was getting and they don’t care I ask to speak to the manager or anyone higher that can help me their always unable to come to the phone or have to call me back and NEVER DO! I tell the agent I have all the proof even my if number I was given for the service they said that’s unfortunate but lucky for you can pay now a random number they pulled out. From $223 to $206 this is the worst costumer service I have ever encountered! They don’t stick to anything they say please don’t waste ur time or your hard earned money for a company they don’t give a [Edited: "Language"] about you or your money!
XfinityBradM
Official Employee
•
915 Messages
10 months ago
@user_1ueghb Thank you for sharing your experience with us. We would like to learn more and provide assistance in any way we can. If you could please send me a DM with your first and last name along with your full-service address and some details regarding the issue you need assistance with, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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